FULFILMENT AND SHIPPING

We aim to dispatch all orders within 4 business days of placement, however, due to the high demand for our products this can sometimes take up to 7 business days. Shipping time is calculated after fulfilment.

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The shipping method varies as to which is fastest to your location. We estimate between 5 to 15 business days shipping time to the United states of America. We will provide a tracking number when your items have been shipped out.

Please note that we are not responsible for any duties or import taxes that you might incur from importing our products.

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If you have any questions please feel free to contact us at customercare@watches-gems.com

 

DELAYED DELIVERY

In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we do not have control over customs or any unexpected delays that may occur during the shipment and we seek your understanding and patience if this occur.

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UNCLAIMED ORDERS

Once an order is placed, we will not be able to cancel or change the shipping address as your order might have already been processed. We are not responsible for any packages lost or returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. 

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CUSTOMS/DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

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COUNTRIES WHERE WE  SHIP TO

For the moment, we ship to the United States of America only.